As a leader, you have to have the difficult conversations with team members. Not always fun, but necessary. Something I have shared with clients over the years that seems to help is what I call The “Oreo Cookie” Meeting. It works like this;
Open with a compliment or some encouragement: “I love your positive attitude Karen, you always seem to see the good in people and look for ways to make things work. I really appreciate that about you. (TOP COOKIE LAYER)
Transition to the issue: “Here’s the thing – we have a fast pace here in the office, and it’s really going to be important for you to try and move a bit more quickly. I’d like to see you focus on shortening up your calls a bit, and focus on shifting gears more quickly. Does that make sense to you?” (CREAMY MIDDLE)
Close with encouragement: “Again, I want you to know that we really value your contribution, and the whole team appreciates all that you bring to us.” (BOTTOM COOKIE LAYER)
I find many people do this naturally, but if you need a reminder… have a cookie.