Years ago, I spent a lot of time traveling the region I represented with our director of training, Harold. He was a living, breathing antidote to negative people. A simple example of his philosophy was one day when we pulled into a mall and he found a parking spot directly adjacent to the entrance. He spotted it and exclaimed “Just my luck.” I told him that was interesting, most people say that when something bad happens. He said, “You’re right – I choose to reserve that when something good happens.”
What you focus on – expands.
As I write this, at 6am on a Monday morning, my thoughts turn to the many people in our culture who live for the weekend, and dread Mondays. Enduring the week until Friday once again arrives… TGIF.
Here’s my coaching on this; affirm the good things and watch how many good things happen to you! Embrace Monday and welcome a week filled with opportunities to grow and serve others. Harold constantly swam against the cultural tide. I’d like you to join me while I do the same and watch your life actually improve.
As a leader, you have to have the difficult conversations with team members. Not always fun, but necessary. Something I have shared with clients over the years that seems to help is what I call The “Oreo Cookie” Meeting. It works like this;
Open with a compliment or some encouragement: “I love your positive attitude Karen, you always seem to see the good in people and look for ways to make things work. I really appreciate that about you. (TOP COOKIE LAYER)
Transition to the issue: “Here’s the thing – we have a fast pace here in the office, and it’s really going to be important for you to try and move a bit more quickly. I’d like to see you focus on shortening up your calls a bit, and focus on shifting gears more quickly. Does that make sense to you?” (CREAMY MIDDLE)
Close with encouragement: “Again, I want you to know that we really value your contribution, and the whole team appreciates all that you bring to us.” (BOTTOM COOKIE LAYER)
I find many people do this naturally, but if you need a reminder… have a cookie.
So I’m at the car wash and notice that the guy that’s finishing it off is putting in a lot of effort; towel between every wheel spoke, inside the car wiping every corner of every window etc. So I put the 3 singles back in my pocket and pull out a five. I walk over to his boss and tell him I noticed, and that this guy ROCKS. When I claim my car, I compliment him with the best non-profane Spanish words I have (I learned what little I know as a bartender – it’s not PG) and give him the five. Dude’s face LIGHTS UP. Jim Rohn used to say that if two figures occur to you when tipping — always go with the higher one. Thanks Jim. Great ROI today!
Q: Are you always ON?
A: That”s not working.
Many of you have asked recently about my “Digital Sunset” pic that goes up around 6pm. Thanks to Cal Newport for the idea… and the gift.